Frequently Asked Questions

Ordering & Products

Do you offer custom club kit?

Yes! We specialise in custom team kit for clubs of all sizes — jerseys, shorts, socks, and training wear with your club's badge, colours, and player details. Contact us for a quote.

How long does custom kit take?

Custom kit orders typically take 10–14 working days plus delivery. Order at least 3 weeks before your deadline.

What sizes do you stock?

We stock sizes from 3–4 Years up to 4XL. See our Size Guide for full measurements.

Are your products World Rugby approved?

Yes, our protective gear meets World Rugby regulation standards. Product listings state if a product is World Rugby approved.

Delivery & Returns

How long does delivery take?

Standard UK delivery: 3–5 working days. Express (1–2 days): £7.95. Free standard delivery on orders over £50.

Can I return an item?

Yes — 30 days from delivery for unused, unmodified items. Custom items cannot be returned unless faulty. See our Returns & Warranty page.

Payment

What payment methods do you accept?

All major credit/debit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, Google Pay, and Klarna Buy Now Pay Later.

Is it safe to pay on your website?

Yes. We use SSL encryption and are PCI DSS compliant. We never store full card details.

Still Have Questions?

Email promo@centralrugby.co.uk or use our Contact page.